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Privacy Policy for Your Account Data

At super88, we show the privacy terms before you submit account details, so you can see what we collect, why we keep it, and how DANA, OVO, GoPay…

Account dataCookie choicesDANA / OVO / GoPay / QRISLocal-law access
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super88 Privacy Policy for Your Account Data
CONTACT ROUTES

How to Reach Our Team

When you want a privacy answer, we route it through the same contact paths that handle account, device, and payment-reference questions. Live chat, WhatsApp and email are open every day from 08.00-23.00 WIB, and we can explain a consent screen, a correction request, or what a withdrawal check keeps on file. We reply in clear English for Indonesia accounts, and we can follow up on the same thread.

Team online

Live chat

Open live chat any day from 08.00-23.00 WIB if you want us to explain what we store, why we keep it, or how a consent change affects your account record.

WhatsApp

Send a WhatsApp message when you need a quick check on account data, browser cookies, or withdrawal records tied to DANA, OVO, GoPay and QRIS. We answer in clear English for Indonesia accounts.

Email

Write to our email team if you want a correction, access request, or a copy of the policy record we keep for your account. We will ask for the details needed to verify the request.

DATA CONTROLS

How We Handle Data Requests

We keep the policy practical: data is collected only when it is needed for account access, payment references, fraud checks or service messages.

Collection scope

We collect only the details needed to open your account, confirm device access, process withdrawal checks, and answer support requests. That usually means name, contact details, browser data, login history, and payment references.

Cookie control

Cookie choices stay inside your browser. On a new phone or after you clear storage, the banner returns, so you can choose again before the page saves a fresh preference.

Account security

When you change your password or recover access, we log the event with time, device type, and IP address. That record helps us spot misuse and confirm that the request came from you.

Retention windows

We keep support chats, transaction references, and verification records only for as long as needed for service, dispute handling, fraud checks, and legal duties. After that period, the records are removed or anonymised.

Change requests

If you want a correction or deletion request, send it through live chat, WhatsApp, or email. We may ask for proof that matches your account so we can avoid changing the wrong record.

Access rights

Where local law allows it, you can ask what we hold, why we hold it, and whether we have shared it with a service provider involved in account checks or payment reconciliation.

Common Privacy Questions from Indonesia Accounts

These are the questions you are most likely to ask before you submit details or switch devices. The answers stay on data collection, cookies, access, retention, and the contact steps we use when you want a change. If a request depends on local law, we say so directly, and support can point you to the right next step for your account.

We keep the details you submit in the sign-up form, plus device and login records that help us check access. That can include your name, contact channel, browser data, and payment references if you use DANA, OVO, GoPay, or QRIS.

We use those references to match deposits, confirm withdrawals, resolve disputes, and complete audit checks. The record is limited to what our process needs, and it is not used for unrelated messages.

Yes. Contact us through live chat, WhatsApp, or email, then tell us what must be corrected. We may ask you to verify the account first so the change goes to the right profile.

We keep each record only for the time needed to run the account, answer support cases, settle disputes, and meet legal duties that apply to your location. When that period ends, the record is removed or anonymised.

No. Cookie settings are stored in the browser you are using, so a new phone or a cleared browser shows the choice again. That lets you check the banner before the page saves a new preference.

Only staff who need the chat to handle your request can see it, along with any service provider that helps us route messages or keep the account safe. We do not use the chat for unrelated purposes.

Access depends on local law and is available only where local law permits. If a rule in your region is stricter, we follow that rule for your account and explain the difference when you ask.

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